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Troubleshooting
If you experience any of the following issues while using the gigabeat, check the
following guide for the possible cause before requesting service.
Issue Cause Solution Refer
The gigabeat
doesn’t power up.
The button doesn’t
work.
The BATTERY switch
is set to “OFF”.
Set the BATTERY switch
to “ON”.
> p. 19
There is insufficient
power remaining in
the built-in battery.
Connect the AC adapter
and charge the built-in
battery.
> p. 19
The gigabeat is in lock
mode.
Reset the Lock switch
to cancel the lock mode.
> p. 18
The gigabeat is
connected to a PC.
The gigabeat cannot be
operated while
connected to a PC.
> p. 24
The battery is
consumed quickly
after charge.
The built-in battery
has failed.
Replace with a new
battery. To replace the
built-in battery, contact
TOSHIBA Customer
Service.
> p. 16
Playback will not
work.
There is no track. Use Windows Media
Player 10 to transfer
tracks.
> p. 29
There is no sound. The Earbuds are not
connected properly.
Check the connection
between the Earbuds
and main unit.
-
The volume is set to
the minimum.
Adjust the volume.
> p. 35
The charge
indicator doesn’t
illuminate, while
charging.
The BATTERY switch
is set to “OFF”.
Set the BATTERY switch
to “ON”.
> p. 19
The gigabeat is not
connected properly.
Check the connection
between the AC
adapter/AC cable and
the main unit.
> p. 19
Outside the specified
operating-temperature
range.
Charge within the
operating-temperature
range.
> p. 99