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Defining XML Gateway Profile Values....................................................................................3-3
Defining UTL_FILE_DIR Parameters....................................................................................... 3-3
Defining XML Standards.......................................................................................................... 3-4
Defining a Hub..........................................................................................................................3-4
Defining Hub Users.................................................................................................................. 3-4
Defining Transactions............................................................................................................... 3-5
Internal and External Transactions in XML Gateway.............................................................. 3-5
Transactions Enabled for TBI................................................................................................... 3-9
Defining Trading Partners...................................................................................................... 3-10
Setting Up Oracle Collaboration History............................................................................... 3-10
Defining Collaboration History Profile Values..................................................................... 3-11
Defining Lookup Values for Collaboration........................................................................... 3-11
Setting Up Collaboration Events............................................................................................ 3-12
Setting up the Final Collaboration Event
............................................................................... 3-12
Checking Status of Agent Listeners
........................................................................................3-13
Setting Up Bill Summary UI................................................................................................... 3-13
Defining Bill Summary UI Profile Options........................................................................... 3-13
Providing Access and Enabling the Bill Summary UI........................................................... 3-14
Personalizing Oracle Contact Center for TBI......................................................................... 3-15
Accessing the Bill Summary UI from Oracle Contact Center................................................ 3-16
Loading Bill Summary Data....................................................................................................3-16
Integration with Order Management Workflow Processes................................................... 3-16
Integrating Workflow Process for Publishing Account Information.................................... 3-16
Integrating Workflow Process for Publishing Sales Order Information
..............................3-17
Defining Sales Order Line Profile Option
............................................................................. 3-18
Creating the Workflow Function
............................................................................................ 3-19
Integrating Workflow Process for Publishing Group Sales Order Information .................. 3-19
Setting Up and Running the Item Publish Concurrent Program...........................................3-19
Item Batch Export Profile Values............................................................................................ 3-20
Submitting the Item Publish Request
.................................................................................... 3-21
Subscribing to Account Update Events.................................................................................. 3-21
Supported Events
.................................................................................................................... 3-22
Configuring the Middleware.................................................................................................. 3-23
A Configuring Oracle Applications InterConnect
Oracle Applications InterConnect Overview...........................................................................A-1
Setting Up OAI Hub
................................................................................................................. A-2
Setting up OAI Adapter for Advanced Queues....................................................................... A-3
Dropping the Hub Schema
....................................................................................................... A-4
Importing OAI Maps to the Repository
................................................................................... A-5