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Implementation Tasks for Oracle Telecommunications Billing Integrator 3-15
XNB_OA_ACCT_BILL_DETAILS to the menu with the following values:
• Function: XNB_OA_ACCT_BILL_SUMMARY
• Description: XNB Account Bill Summary OA Page
Personalizing Oracle Contact Center for TBI
TBI allows personalization in Oracle Contact Center to invoke the Bill Summary UI.
You can do this from the Contact Center form
Navigation: Help > Diagnostic > Custom Code > Personalize.
1. Create a Function. Name the function 'Bill Summary Function' or as appropriate.
2.
Select the 'Enabled' check box to enable the function.
3. Select the Condition tab and enter the following details.
• In the Trigger Event field, enter 'WHEN-NEW-FORM-INSTANCE.'
• In the Processing Mode field, enter 'Not in Enter-Query Mode'.
4. Select the Actions tab and enter the following details.
• From the Type list, select Menu.
• From the Menu Entry list, select 'SpecialXX'. XX represents the number that is
not used by any other entry.
• In the Menu Label field, enter Bill Summary.
• To separate menu items with a line, enable Render Line Before Menu.
5.
Create another function. Name the function 'OA Bill Summary Page' or as
appropriate.
6.
Select the 'Enabled' check box to enable the function.
7.
Select the Conditions Tab and enter the following details.
• Select the Trigger event. It must be same as the one specified in the Menu,
SpecialXX.
• From the Type list, select Builtin.
• For Builtin Type, select Launch a Function.