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3-2 Oracle Telecommunications Billing Integrator Implementation Guide
• Providing Access and Enabling the Bill Summary UI
• Personalizing Oracle Contact Center for TBI
• Accessing the Bill Summary UI from Oracle Contact Center
• Loading Bill Summary Data
• Integration with Order Management Workflow Processes
• Integrating Workflow Process for Publishing Account Information
• Integrating Workflow Process for Publishing Sales Order Information
• Defining Sales Order Line Profile Option
• Creating the Workflow Function
• Integrating Workflow Process for Publishing Group Sales Order Information
• Setting Up and Running the Item Publish Concurrent Program
• Item Batch Export Profile Values
• Submitting the Item Publish Request
• Subscribing to Account Update Events
• Supported Events
• Configuring the Middleware
Implementation Tasks
Implementing Oracle TBI involves the following:
1.
Setting Up XML Gateway, page 3-3
2. Setting Up Collaboration History, page 3-10
3. Starting Agent Listeners, page 3-13
4.
Setting Up Bill Summary UI, page 3-13
5. Integration with Order Management Workflow Processes, page 3-16
6.
Setting Up and Running the Item Publish Concurrent Program, page 3-19
7. Subscribing to Account Update Events, page 3-21
8.
Configuring the Middleware, page 3-23
Setting up Profile Values
To set up profile values in TBI, select the TBI administrator responsibility.