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Troubleshooting
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Troubleshooting
The following chart is designed to as a guide to a variety of possible problems that might arise
while using the I-Mix, their causes and potential solutions. If you are not able to resolve these or
other problems, please call Sima customer support at 1-800-345-7462.
Problem Possible Causes Suggestions
I-Mix will not turn on
using front panel
power button.
• Unit is not plugged in.
• AC power switch on back of
unit is not turned on.
• Check power connections
and AC power switch.
• Data link cable should be
disconnected from the I-
Mix player.
IM-120 will not turn on
using the remote control
• Batteries in remote are dead.
• IR windows on remote control
and front panel are dirty.
• Remote is not aimed at unit.
• Replace batteries in
remote.
• Clean IR windows with a
soft cloth.
• Aim remote at unit when
powering up.
I-Mix plays, but no sound
comes through speakers.
• Audio connections may be
incorrect.
• Volume setting on unit may be
set to 0.
• Make sure audio
connections are correct.
Refer to connections chart
on page 13.
• Use volume buttons on
front panel or remote to
raise volume level.
I-Mix plays, but no sound
comes through
headphones
• Volume may be set to 0. • Use volume buttons on
front panel or remote to
raise volume level.
When I press the power
button, the front panel
displays a series of bars
across top and will not
power up.
• Interruption of the power
supply can cause the I-Mix to
lock up.
• Using AC power switch on
back of unit, turn power
off - wait a few seconds -
then turn it back on.
I-Mix does not play
introduction message.
• Voice prompt message has
been disabled.
• Restore voice prompt by
selecting Enable All in the
Voice prompt folder in the
System menu. See System
settings on page 54 for
instructions.