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Athlon 300 MHz, or a Celeron 400 MHz or higher as well as at
least 128MB of RAM. Please note that the older AMD K6
processors will not work. More information about determining
your computer's specifications can be found in the General
Computer Information section. If you have determined that you
have pictures in your camera and you meet the system
requirements, follow the steps below to reinstall the software.
Software Re-installation
First install the software. Click on Start, Settings, Control Panel
and Add/Remove programs.
You will need to remove PhoTags Express. After removing it,
restart your computer. If your camera is connected, disconnect
it.
Now reinstall the software. Insert the CD that came with your
camera. It should automatically run the installation.
Restart the computer.
Once your computer is back up, plug the camera into your
computer's USB port.
Right-click on the "My Computer" icon. Select Properties.
Click on hardware and then Device Manager.
If the camera is installed correctly, there will be a category listed
for "Imaging Devices" and clicking on the "+" next to it should
reveal your camera. If not, you will likely see "Digital Still
Camera" under "Other Devices" with a brightly colored marking
next to it indicating it is not functioning correctly.
If you are running Windows 2000 or XP: Right click on the non-
functioning device and select uninstall. If a warning pops up,
press OK.
Restart your computer again. Your camera is now successfully
installed.
Q: How do I make sure I don't lose important pictures?
Your camera uses SDRAM memory, which requires a
constant electric current to store your photos.
Should your camera lose power (for instance if the
battery dies or run out of power) all stored pictures will
be lost. We recommend always downloading your
photos to your computer as soon as possible to
prevent unintentional data loss. Photos and videos
stored on an SD memory card will not be lost
regardless of any change in battery power.
Q: If I have a MAC, will the device work?