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TROUBLESHOOTING
Problem Suggestion
DVD player does not work. Disconnect and reconnect the power to reset the DVD player
No power. Plug in the DVD player. Make sure both ends of the power cord are
securely plugged into the player and the power outlet.
Disc does not play. Insert a disc with the label side facing up.
Check the type of disc to make sure it is compatible with the player.
If the disc is a DTS music CD, it requires a DTS decoder.
Both the DVD player and disc are coded by region. If the codes do not
match, the disc does not play. This DVD player is Region 1.
Play starts but then stops
immediately.
The disc is dirty, clean it.
Condensation has formed. Allow the player to dry out.
No picture when watching on
a TV.
Turn the TV to its Video Input Channel.
Turn on the TV.
Make sure your player is connected properly. Make sure all cables are
securely inserted into the appropriate jacks.
No sound or distorted sound. Make sure your player is connected properly. Make sure all cables are
securely inserted into the appropriate jacks.
Sound is muted during still or slow-motion play.
If you connected an audio or audio/video receiver to your player, make
sure you chose the correct input setting on the receiver.
Remote control does not
work.
Install a new battery.
Operate the remote at a distance of no more than 20 feet.
Remove any obstacles between the remote and the DVD player or
other component.
Be sure the battery insulation strip is removed.
Cannot advance through a
movie.
You cannot advance through the opening credits and warning
information that appear at the beginning of movies because the disc is
programmed to prohibit that action.
Ÿ
appears. The feature or action cannot be completed at this time because:
• The disc’s software restricts it.
• The disc’s software does not support that feature
(for example: angles).
• The feature is not available at the moment.
• You have requested a title or chapter that is out of range.
The picture is distorted. Adjust the image setting. Check to see that the setting in the disc menu
and the setting in the player Display menu are compatible.
Did you connect your VCR to the DVD player? If so, disconnect it.
The disc might be damaged. Try another disc.
Picture is distorted during
forward and reverse scan.
It is normal for some distortion to appear while scanning.
Troubleshooting