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11 Troubleshooting
Caution
Never remove the casing of this unit.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this unit,
service. If the problem remains unsolved, go to
the Philips web site (www.Philips.com/support).
When you contact Philips, ensure that your
unit is nearby and the model number and serial
number are available.
No power
Ensure that the AC cord of the apparatus
is connected properly.
Ensure that there is power at the AC
outlet.
As a power-saving feature, the system
switches off automatically 15 minutes after
track play reaches the end and no control
is operated.
No disc detected
Insert a disc.
Check if the disc is inserted upside down.
Wait until the moisture condensation at
the lens has cleared.
Replace or clean the disc.
No picture
Check the video connection.
Turn on the TV to the correct Video-In
channel.
Progressive scan is activated but the TV
does not support progressive scan.
Black and white or distorted picture
The disc does not match the TV color
system standard (PAL/NTSC).
Sometimes a slight picture distortion may
appear. This is not a malfunction.
WMA v9 or earlier
Directory nesting up to a maximum of 8
levels
Number of albums/ folders: maximum 99
Number of tracks/titles: maximum 999
ID3 tag v2.0 or later
File name in Unicode UTF8 (maximum
length: 128 bytes)
Unsupported formats:
Empty albums: an empty album is an album
is not be shown in the display.
example, Word documents (.doc) or MP3
not played.
.m4p, .mp4, .aac)
EN