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10. Contact Netac
Netac Technology Co., Ltd.
6F, Incubator Building,
China Academy of Science & Tech Development,
No.1 High-tech South St,
Shenzhen, China 518057
Tel: +86-755-26727800 (Switchboard)
+86-755-26727520, 26727510, 26727500 (Technical Support)
Fax: +86-755-26727610
Website: http://www.netac.com
E-mail: sales@netac.com (Sales)
support@netac.com (Technical Support)
info@netac.com (Feedback)
ANY RETURN WITHOUT PRE-APPROVED RMA NUMBER WILL BE REJECTED OR
DELAYED. IT IS A MUST-HAVE FOR ALL RETURN OR REPAIRING OR EXCHANGE
OR MISSING ISSUES.
3) How to send the defective product(s) to Netac?
The “Netac RMA Request Form” must NOT be enclosed in the RMA package sent
to Netac, but the RMA number is REQUIRED to be written on the top of the box
when you send it/them back. The defective product(s) sent to Netac without RMA
number will NOT be received, repaired and/or returned.
A) Netac don’t accept any collect shipment. All RMA shipment must be prepaid.
B) Don’t make any shipment until having the Shipping Instruction from Netac.
Please ask further advice from Netac Customer Service Dept. as bellow
before you send out the defective products.
4) Contact information
E-mail: rma@netac.com
Contact: Byele Yu, Coudy Wu (Customer Service Dept.)
Contact phone: +86-755-26727573, 26727336
Company line: +86-755-26727800
Fax: +86-755-26727610
Business hour: 08:30 - 17:40 Beijing Time, Mon.- Fri.
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