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9. RMA Service
1) Self check (Over 50% claimed fault can be fixed easily).
A) Please check the manual and FAQ on our website http:// www.netac.com to
double-check the failure symptoms you are facing.
B) Please check if there is any latest update of software or firmware to your
product, especially format tools. If you didn’t purchase directly from Netac,
please return the goods to the vendor where you purchased from for
repair or replacement.
ANY PHYSICAL DAMAGE, MISUSAGE, OR UNAUTHORIZED DISASSEMBLING OF
ANY PORT OF THE PRODUCTS WILL LEAD TO WARRANTY VOID. By default, the
product is only available for personal and office.
2) Obtain RMA (Return to Manufacturer Authorization) number from Netac (Only for
Authorized Dealers).
A) We send you a RMA Request Form by E-mail upon request.
B) Please fill in all related items, like items number, failure symptom(s), purchase
date and invoice number on RMA Request Form, E-mail or Fax back to Netac.
C) Upon receiving the filled RMA Request Form, we will check the form and
warranty period. A RMA number will be issued within 2 working days.
D) Any RMA number is only valid for 14 days, other than that a new application
needs to be filled again.
8. FAQ
If you experience any of the following difficulties in using P200, use the following guide
for help. Should any problem persist, contact with Netac Customer Service.
49 50
Symptoms
Fail to power on.
Power off shortly
while power on.
No sound
output.
Keystroke void.
Fail to connect
with the
computer.
Fail to
copy files.
Cannot record.
No sound output
of Line In
recorded files.
FM transmitting
isn’t well.
Remedy
Charge battery through (Car) Adapter.
Charge battery through (Car) Adapter.
Unlock HOLD switch.
Turn up the volume.
Connect earphone correctly.
Unlock the HOLD switch.
Connect USB Cable correctly.
Install the driver. (Please refer to
“2.1 Utilities Installation” for details.)
Check the system settings whether be
accordance with requirements.
Format P200 and try again.
Charge battery through Adapter.
Delete some files.
Connect LINE-IN cable correctly and
restart recording.
Insert earphone into P200 and try again.
Possible Reasons Analysis
Low Power.
Low Power.
HOLD switch locked.
The volume is 0.
Earphone isn’t connected well.
HOLD switch locked.
USB Cable isn’t connected correctly.
Driver hasn’t been installed on
Windows 98/98SE.
Low Power.
Space insufficient.
Recorded files have exceeded the
maximum limit.
LINE-IN cable isn’t connected well
when recording.
Earphone isn’t insert into P200.