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Matrox MXO License Agreement, Warranty, and Service
H. Procedure for returning goods
No returned goods, for service or otherwise, will be accepted without prior authorization from Matrox. To obtain
return authorization, contact Matrox MXO Customer Support (see page 32). Once approved, Matrox will contact
you with your Returned Merchandise Authorization (RMA) number. Matrox cannot be responsible for units
returned without an RMA number. Matrox will advise you of the shipping address. The packaging must indicate the
RMA number on the outside. It is strongly recommended that a copy of the original packing slip which states the
serial number of the items you're returning be included with the returned merchandise. This will speed up
processing.
Each individual, returned unit or group of units MUST have an RMA number issued by Matrox. Matrox must
authorize the number of units grouped under one RMA number. Any units received without prior approval by
Matrox will be returned to you freight collect.
You shall be responsible for the cost of consolidated freight (one way only) for warranty units from your location to
the location designated by Matrox. Once repaired, Matrox will incur the cost of consolidated freight for warranty
units to your location.