For Your Reference
23
Troubleshooting
Before requesting service for the DVD player, check the chart below for a possible cause of the problem you are experiencing. Some simple
checkups or a minor adjustment on your part may eliminate the problem and restore proper operation.
(Continued on the next page)
No power. • Insert the power plug securely into the power outlet.
• Check if the ON/OFF button on the front of the player is set to on.
• Check if no power at the AC outlet by plugging in another appliance for a test.
The player does not start playback when • Condensation has formed: wait about 1 to 2 hours to allow the player to dry out.
PLAY is pressed. • This player cannot play discs other than DVDs, video CDs and audio CDs.
• Check if the disc is defective by trying another disc.
• Check the region (local) code.
The player starts playback but stops • The disc may be dirty and may require cleaning.
immediately. • Ensure that the disc is installed with the label side up.
No picture. • Ensure that the equipment is connected properly.
• Ensure that the input setting for the TV is “Video”.
• Check if the TV is on.
• Select the same channel and source on the TV as on the player.
No sound. • Ensure that the equipment is connected properly.
• If using a HiFi amplifier, try another sound source.
• Check the Audio Output Setting menu to make sure that Analog Output is selected.
Distorted sound. • Ensure that the input settings for the TV and stereo system are proper.
• No sound is heard during still picture (pause) or slow-motion playback.
No audio at Digital Output. • Check the digital connections.
• Check the settings menu to make sure that the digital output is set to on.
• Check if the audio format of the selected audio language matches your receiver capabilities.
Distorted picture. • Check the disc for fingerprints and clean with a soft cloth, wiping from center to edge.
• Sometimes a small amount of picture distortion may appear. This is not a malfunction.
Completely distorted picture or no color in • The disc format is not according to the TV-set used (PAL/NTSC).
picture.
Picture is distorted during rapid advance or • The picture will be somewhat distorted at times: this is normal.
rapid reverse.
No rapid advance (or rapid reverse) playback. • Some discs may have sections which prohibit rapid advance (or rapid reverse).
No 4:3 (16:9) picture. • Choose the correct setup “TV DISPLAY” item which matches the TV set used.
No operations perform with the remote • Check the batteries are installed with the correct polarities (+ and –).
control. • The batteries are depleted: replace them with new ones.
• Point the remote control unit at the remote control signal sensor and operate.
• Operate the remote control unit at a distance of not more than 7 meters from the remote control signal sensor.
• Remove the obstacles between the remote control unit and remote control signal sensor.
No key operation (by the DVD player and/ • Turn the unit off and then back to on. Alternatively, turn off the unit, disconnect the AC power cord and then
or the remote control) is effective. re-connect it. (The player may not be operating properly due to lightning, static electricity or some other
external factor.)
SYMPTOM (COMMON) REMEDY
SYMPTOM [DVD] REMEDY
PLAY does not start playback even when • This may be a result of the parental lock function that has been set. Confirm the “PARENTAL” setup.
title is selected.
Audio soundtrack and/or subtitle language is • If the audio soundtrack and/or subtitle language does not exist on the disc, the language selected at the initial
not the one selected at the initial settings. settings will not be seen/heard.
