80 User’s Guide
Troubleshooting - Macintosh
When problems occur during printer operation, please
check the following troubleshooting tips before return-
ing the printer for repair.
Power does not come on
1 Is the power cord disconnected?
Make sure the power cord is plugged into an out-
let as well as connected to the printer. After
checking the power cable, push the
power
button
to turn on the printer.
2 Is the printer plugged into an extension block or
power strip?
After turning on the extension block or power
strip, press the
power
button on the printer.
During installation a “File not found” error
occurs or the installer is not found
1 Is At Ease installed?
If you are using
At Ease
when you place the
Installation Disc in the CD-ROM drive, (some of
the Performa series start up in
At Ease
), the fol-
lowing things may happen.
a The alert dialogue box appears.
b The installer is not displayed.
In these cases the following methods can be used
to install the printer driver:
aFrom the
Special
menu, select
Switch To
Finder.
Double-click on the
installer
icon to
install the printer driver.
bIf the
Switch To Finder
function is not
available on the
Special
menu, select
Switch To At Ease
and check the
Off
checkbox in
At Ease
settings. Restart your
computer and install the printer driver.
The icon does not appear in the Chooser
1Is
QuickDraw GX
enabled?
If
QuickDraw GX
is installed, disable it by fol-
lowing these steps:
a Select “Control Panel” from the Apple
menu.
bOpen the
Extensions Manager.
