54
GPandora
®
H
Symptom Cause Countermeasure Page
Cannot login to
Pandora.
(“Email
address” or
“Password” is
displayed.)
•Login information is incorrect. •Check if the “Email address”
for Pandora has been
properly entered. Re-enter
the “Password”. (Password
is not displayed.)
26
“Account is no
longer active”
is displayed.
•Your account has expired. •Obtain a new account.
•Contact Pandora Listener
Support at pandora-support@
pandora.com.
–
–
“Pandora is
only available
for use in
United States”
is displayed.
•You are trying to access from
a country where Pandora is
not available.
•Pandora is not available in
all countries. Please check
http://blog.pandora.com/faq/.
–
“Incorrect Email
or Password” is
displayed.
•You entered an incorrect
account or password for the
login authentication.
•Enter the correct email
address and password.
26
“No skips
remaining” is
displayed.
•You may only skip up to 6
tracks per station, per hour
(and free Pandora accounts
are limited to 12 skips per
day). When the skips are
used up, no more forward/
skip operation is available.
•Unfortunately, our music
licenses force us to limit the
amount of tracks you can
skip in an hour.
–
“100 Station
Limit” is
displayed.
•You have already registered
100 stations. You can not
register a new station.
•Reduce the number of
stations to fewer than 100.
–
“Please Try
Again Later” is
displayed.
•Pandora is performing
system maintenance.
•Please try again later.
–
Symptom Cause Countermeasure Page
For some
radio stations,
“Server Full”
or “Connection
Down” is
displayed and
station cannot
be connected
to.
•Station is congested or not
currently broadcasting.
•Wait a while before trying
again.
–
Sound is broken
during playback.
•Network’s signal
transfer speed is slow or
communications lines or
radio station is congested.
•This is not a malfunction.
When playing broadcast data
with a high bit rate, the sound
may be broken, depending
on the communications
conditions.
–
Sound quality is
poor or played
sound is noisy.
•File being played has a low
bit rate.
•This is not a malfunction. –
