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(1) Refer to the troubleshooting guide in your owner’s manual. This checklist may
solve your problem or check our web site at WWW.TOSHIBA.COM/TACP.
(2) Products shipped to the Service Station must be insured and safely and securely
packed, preferably in the original shipping carton, and a letter explaining the
defect and a copy of the bill of sale or other proof of purchase must be enclosed.
In United States contact:
Toshiba America Consumer Product Inc.
(800) 631-3811
In Hawaii contact:
Toshiba Hawaii, Inc.
327 Kamakee St
Honolulu, HI 96814
(808) 521-5377
In Canada contact:
Consumer Electronics Group
191 McNabb St
Markham, Ontario L3R 8H2
(905) 470-5400
Consumer Electronics Group
22171 Fraserwood Way
Richmond, B.C. V6w 1J5
(604) 303-2500
Consumer Electronics Group
1643 North Service Rd
Dorval, QC H9P 1J1
(514) 856-4100
Your Responsibility
The above warranties are subject to the following conditions:
(1) You must retain your bill of sale or provide other proof of purchase.
(2) You must notify a TACP/THI/TCL Authorized Service Station within thirty (30) days
after you discover a defective product or part.
(3) All warranty servicing of this product must be made by a TACP/THI/TCL Authorized
Service Station.
(4) U.S.A. warranties are effective only if the product is purchased and operated in the
Continental U.S.A. or Puerto Rico.
(5) Labor service charges for set installation. Set up, adjustment of customer controls
and installation or repair of antenna systems are not covered by this warranty.
Reception problems caused by inadequate antenna systems are your responsibility.
(6) Warranties extend only to defects in materials or workmanship as limited above and
do not extend to any product or parts which have been lost or discarded by you or to
damage to products or parts caused by misuse, accident, damage caused by Acts
of God, such as lightning or fluctuations in electric power, improper installation,
improper maintenance or use in violation of instructions furnished by us; or to units
which have been altered or modified without authorization of TACP/THI/TCL or to
damage to products or part thereof which have had the serial number removed,
altered, defaced or rendered illegible.
(7) Physically damaged products are not acceptable for repair or exchange whether in
or out of warranty and will be returned as received.
How to Obtain Service