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Troubleshooting Tips
Problem
After connecting the player to computer, "USB
connected" does not appear on the display.
Cannot access the player via Windows 2000
computer.
Cannot playback tracks on the player.
What does the PlaysForSure logo mean?
Checkpoints / Action
•Press ON button to power on the
player after connecting to the
computer.
• Install the Service Pack 3 for
Windows 2000.
Visit
www
.windowsupdate.microsoft.com
to check for the latest updates.
•Make sure audio tracks are encoded
in the mp3 or Windows Media
formats at supported bitrates.
Bitrates support by the player:
mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
• WMA files may be DRM protected
and you don’t have the proper rights
(license) to play the files.
Check the website and/or application help
system of the music download service provider
from where the content was purchased from
for license acquisition details.
For more information on how license
acquisition works, go to
www
.microsoft.com/windowsmedia/drm
PlaysForSure is a new logo program from
Microsoft®. Consumers can match the
PlaysForSure logo on a large selection of
devices and online music stores. If you see the
logo, you’ll know your digital media will play
for sure.
For more information on the Microsoft
PlaysForSure program, visit
www
.PlaysForSure.com.
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