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NWA1000/NW-A3000.GB.2-683-714-11(1)
Troubleshooting
79
79
Connection with the computer/SonicStage, CONNECT Player
Symptom Cause or corrective action
The SonicStage or
CONNECT Player
software cannot be
installed.
The computer’s operating system software is not
compatible with SonicStage or CONNECT Player.
Refer to each Readme.
All Windows applications are not closed. If you
start the installation while other programs are
running, an error may occur. This is especially true
for programs that require significant system
resources, such as virus-protection software.
There is not enough free space on the hard disk of
your computer. You need 200 MB or more of free
space. Delete any unnecessary files on your
computer.
If you are not logged on as an “Administrator,” the
installation of SonicStage or CONNECT Player
might fail. Make sure that you are logged on using
an account with “Administrator” privileges.
The progress bar on the
display of your computer
is not moving. The access
lamp of your computer
has not lit for a few
minutes.
The installation is progressing normally. Please
wait. The installation may take 30 minutes or more,
depending on your CD drive and system
environment.
SonicStage or
CONNECT Player does
not start up.
Your computer’s system environment has changed,
perhaps due to an update of the Windows operating
system.
Continued
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