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NWA1000/NW-A3000.GB.2-683-714-11(1)
Troubleshooting
Troubleshooting
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Troubleshooting
If the player does not function as expected, try the following steps to resolve
the issue.
1 Reset the player by pressing the RESET
button with a small pin.
The tracks and settings stored on the player are not
affected by resetting the player. No information is
erased.
2 Check the symptoms in “Troubleshooting.”
3 Check for information about the issue in SonicStage or CONNECT
Player.
4 Look for information about the issue on one of the support Web
sites (
page 98).
5 If the approaches listed above fail to resolve the issue, consult
your nearest Sony dealer.
Power
Symptom Cause or corrective action
The lamp of the USB
cable does not light.
The terminals of the USB adaptor are dirty. Wipe
them with a soft, dry cloth.
The player is not connected to the USB cable.
Insert the USB cable straight into the port until it is
firmly seated. Make sure that the lamp of the USB
cable lights up.
The player turned off
automatically.
The player turns off if left in pause mode for a few
minutes. Press any button other than the HOLD
button to turn the player on.
Battery life seems short.
The operating temperature is below 5°C (41°F).
This is due to the battery characteristics and not a
malfunction.
You have not used the player for a prolonged
period. Efficiency of the battery will be improved
by repeatedly charging and discharging.
The battery needs to be replaced. Consult your
nearest Sony dealer.
The battery has not been given enough time to
charge fully. Keep charging the battery until
appears.
Continued
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