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NW-E013/E015/E016/E013F/E015F/E016F.GB 3-093-019-11(1)
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Troubleshooting
Connection with the computer/SonicStage
Symptom Cause/Remedy
The SonicStage software
cannot be installed.
The computer’s operating system software is not
compatible with SonicStage.
See the system requirements (
page 96).
All Windows applications are not closed.
If you start the installation while other programs
are running, an error may occur. This is especially
true for programs that require significant system
resources, such as virus-protection software.
There is not enough free space on the hard disk of
your computer.
You need 200 MB or more of free space. Delete
any unnecessary files on your computer.
You are not logged on as an “Administrator.”
If you are not logged on as an “Administrator,” the
installation of SonicStage might fail. Make sure
that you are logged on using an account with
“Administrator” privileges.
Installation appears to have been interrupted and a
message dialogue is hidden behind the installation
screen.
Press the Tab key while pressing and holding the
Alt key. When the dialogue appears, follow the
on-screen instructions.
An error message appears
on the computer when
installing.
Make sure the operating system of your computer
can be used with the player (
page 96).
The computer does not
start automatically when
inserting the supplied
CD-ROM.
The install wizard may not start when inserting the
CD-ROM, depending on the computer setting.
Right-click the CD-ROM on Windows Explorer
to open, and double-click SetupSS.exe. The main
menu for installing appears.
The progress bar on the
display of your computer
is not moving when
installing. The access
lamp of your computer
has not lit for a few
minutes.
The installation is progressing normally. Please wait.
The installation may take 30 minutes or more,
depending on your system environment.
Continued
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