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NWD-B103 / B105 / B103F / B105F. GB. 3-210-125-14(1)
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NWD-B103 / B105 / B103F / B105F. GB. 3-210-125-14(1)
Troubleshooting
If the player does not function as expected, try the following steps to resolve the issue.
1
Find the symptoms of the issue in the following troubleshooting tables,
and try any corrective actions listed.
2
Press the RESET button with a small pin, etc.
If you press the RESET button while operating the player, stored files and settings on
the player may be deleted.
When you turn on the player after resetting it, the player activates resuming the
previous setting items.
RESET button
Troubleshooting
3
Look for information about the issue on one of the support Web sites.
For customers in Europe, visit: http://support.sony-europe.com/DNA
For customers in Latin America, visit: http://www.sony-latin.com/index.crp
For customers in other countries/regions, visit: http://www.css.ap.sony.com
For customers who purchased the overseas models, visit:
http://www.sony.co.jp/overseas/support/
4
If the approaches listed above fail to resolve the issue, consult your
nearest Sony dealer.
Operation
Symptom Cause/Remedy
There is no sound. • The volume level is set to zero.
Turn the volume up (
page 8).
• The headphone jack is not connected properly.
Connect the headphone jack properly (
page 8).
• The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
• No audio files are stored in the built-in flash memory.
If “NO DATA” appears, transfer audio file(s) from the
computer.
Songs cannot be played. • The battery is consumed.
Charge the battery fully (
page 12).
If the player does not react, even after charging the battery,
press the RESET button to reset the player.
Troubleshooting
Continued