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Troubleshooting
If trouble occurs
Before submitting the photo frame for repair, try using the following guidance to solve the problem.
If the problem persists, consult with your Sony dealer or Sony service facilities.
Power supply
Displaying images
If the power is turned on but images are not displayed or the settings of the operation screen cannot
be configured, confirm the following check items.
Symptom Check item Cause/Solutions
The power cannot
be turned on.
• Is the power plug inserted
properly?
c Insert the power plug properly.
Symptom Check item Cause/Solutions
No images are
displayed on the
screen.
• Is a memory card inserted
properly?
c Insert a memory card properly.
(.pages 17)
• Does the memory card
contain images saved with a
digital camera or other
device?
c Insert a memory card containing images.
c Check the file formats that can be
displayed. (.page 44)
• Is the file format compatible
with the DCF?
c A file that is not compatible with DCF
may not be able to be displayed with the
photo frame, even if it can be displayed
with a computer.
Some images are
not displayed.
• Are the images displayed in
the index view?
c If the image is displayed in the index view
but cannot be displayed as single image,
the image file may be damaged even
though its thumbnail preview data is fine.
c A file that is not compatible with DCF
may not be able to be displayed with the
photo frame, even if it can be displayed
with a computer.
Images are not
played back in the
order of shooting
date.
• Were these images saved
from a computer?
• Were these images edited on
a computer?
c When images are saved on a computer,
the modification date of the image files
may change. Therefore, images may be
played back in the order of modification
date.