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If you experience any of the following
difficulties while using the receiver, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should any
problem persist, consult your nearest Sony
dealer.
Power
The power is not turned on.
• Check that the AC power cord is connected
securely.
Picture
There is no picture.
• The video connecting cords are not connected
securely.
• The video connecting cords are damaged.
• The receiver is not connected to the correct TV
input jack (page 19).
• The video input on the TV is not set so that you
can view pictures from the receiver.
• You have set “COMPONENT OUT” in
“SCREEN SETUP” to “PROGRESSIVE” even
though your TV cannot accept the signal in
progressive format. In this case, press and hold x
and . simultaneously for a few seconds. The
“COMPONENT OUT” setting returns to
“INTERLACE.”
• Even if your TV is compatible with progressive
format (480p) signals, the image may be affected
when you set “COMPONENT OUT” to
“PROGRESSIVE.” In this case, set
“COMPONENT OUT” to “INTERLACE.”
Picture noise appears.
• The disc is dirty or flawed.
• If the picture output from your receiver goes
through your VCR to get to your TV, the copy-
protection signal applied to some DVD programs
could affect picture quality. If you still experience
problems even when you connect your receiver
directly to your TV, try connecting your receiver
to your TV’s S video input (page 19).
Even though you set the aspect ratio in “TV
TYPE” of “SCREEN SETUP,” the picture does
not fill the screen.
• The aspect ratio on the disc is fixed.
The picture is black and white.
• Depending on the TV, the picture on the screen
becomes black and white when you play a disc
recorded in the NTSC color system.
Sound
There is no sound.
• The speaker cord is not connected securely.
• Check the speaker settings (pages 22, 70).
• The connecting cord is damaged. Replace it with
a new one.
• Press MUTING on the remote if “MUTING ON”
is displayed in the front panel display.
• The receiver is in pause mode or in Slow-motion
Play mode. Press H to return to normal play
mode.
• Fast forward or fast reverse is performed. Press
H to return to normal play mode.
• Select “DEC. PRI.” from AMP MENU and set
“AUTO” when playing DTS-CD signals from
external equipment using the DIGITAL IN
(OPTICAL IN/COAXIAL IN) jack (page 49).
The left and right sounds are unbalanced or
reversed.
• Check that the speakers and components are
connected correctly and securely.
• Adjust the balance parameter in the BALANCE
menu (page 72).
There is no sound from the subwoofer.
• Check the speaker connections and settings (pages
15, 70).
• Set the sound field to “AUTO FORMAT DIRECT
AUTO” (page 44).
Severe hum or noise is heard.
• Check that the speakers and components are
connected securely.
• Check that the connecting cords are away from a
transformer or motor, and at least 3 metres (10
feet) away from your TV set or a fluorescent light.
• Move your TV away from the audio components.
• The plugs and jacks are dirty. Wipe them with a
cloth slightly moistened with alcohol.
• Select “DEC. PRI.” from AMP MENU and set
“AUTO” when playing DTS-CD signals from
external equipment using the DIGITAL IN
(OPTICAL IN/COAXIAL IN) jack (page 49).
• Clean the disc.
When CD (PCM signal) playback starts, sound
is not output initially.
• Select “DEC. PRI.” from AMP MENU and set
“PCM” (page 49).
Additional Information
Troubleshooting