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Appendix > Troubleshooting
81
Problem Solution
My player is
getting hot to the
touch.
Charging the battery can heat up your player. It
does not affect the player's life or capabilities.
My player does
not play a video
fi le but display an
error message.
Retransfer the video fi le with EmoDio.
The Bluetooth
wireless
connection is not
established.
Check if you are connecting to Bluetooth-•
certifi ed stereo headsets. Your player does
not support mono hands-free headsets.
If you restart your player, stereo headset, or •
mobile phone, the Bluetooth connection may
be ended. Reconnect again.
If you are connecting to a mobile phone, the •
connection with a Bluetooth stereo headset
must be ended. Check if a stereo headset is
connected with your player.
Problem Solution
I cannot
download fi les to
my player.
Check if the USB cable is correctly •
connected. Reconnect it.
Check if you have Windows Media Player •
11 or higher installed on your PC. If you
are using old versions, download Windows
Media Player 11 or higher.
Check if the memory is full.•
Press the reset button to reset your player.•
Files or data are
missing.
Check if you disconnected the USB cable while
transferring fi les or data. This can cause data
loss or fatal errors in your player. Samsung is
not responsible for any damages resulting from
data loss.
The playing time
does not display
correctly during
playback.
This is normal if the currently playing fi le is of the
VBR (Variable Bit Rate) format.
The fi le name
does not display
correctly.
Change the language setting in <Settings> →
<Language> → <Contents>.