Filter
Top Products
80
Troubleshooting
If you have a problem with your new MP3 player, check for a solution in this list. If the problem persists, contact Samsung Customer
Service at 1-800-SAMSUNG (1-800-726-7864).
Problem Solution
My player will not
turn on.
Your player will not turn on if the battery is •
completely drained. Recharge the battery
and turn the player on again.
Press the reset button to reset your player.•
The touch screen
and buttons do
not work.
Check if the touch screen and buttons are •
locked.
Check if the buttons or icons correspond to •
the functions you want to activate.
Press the reset button to reset your player.•
The screen
does not display
anything.
Your player turns off when you do not use it •
for a specifi c period of time. Turn your player
on and try again.
The screen may not be visible under the •
direct rays of the sun.
The screen turns off automatically after the •
period of time you set in <Display Off &
Hold> has elapsed.
My player turns
off automatically.
If you do not use your player for 5 minutes after
you pause the playback, it will automatically
turn off.
Problem Solution
The battery
running time is
different from
what is written in
the user manual.
The battery running time may differ •
depending on the current sound mode or
display settings.
The battery running time may shorten •
when your player was left in a high or low
temperature.
EmoDio will not
work on a PC.
Check if your PC meets PC requirements.
See "Recommended PC requirements."
My player will not
connect to a PC.
Run Windows Update on the PC. Select key
updates and service packs and update all.
When the update is completed, reboot the PC
and reconnect.
The fi le transfer is
too slow.
Reformat your player on Windows XP or Vista
and try again.
End all programs you are not using. Running
multiple programs simultaneously can slow
down the fi le transfer rate.
My player will not
play any fi les.
Check if any playable fi les are stored in your •
player.
Check the size of the fi les to play. Your player •
will not play more than 2 GB fi les.
Check if the fi les are damaged.•
Check the battery remaining.•