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Warranty information
PQI values your business and always attempts to provide you
the very best of service. Note the following information when
requesting assistance from the PQI customer service
department.
Warranty policy
PQI warrants that the mTrix Multimedia Player, under
normal circumstances of usage, is free from defects in
material and workmanship for a one-year period from
the date of purchase. For any unit proved to be
defective, PQI will, at its discretion, either repair or
replace the unit, free of charge. The replacement unit
will be either new or refurbished to be functionally
equivalent to new, at PQI's option.
Willful damage to the product, damage due to neglect or
ignorance, tampering with the product components will
void the warranty.
Warranty procedure
To request servicing or repair assistance from PQI, please do
the following:
Contact the PQI customer service department using the
contact information provided in this manual.
Please have the product receipt or serial number ready
when you contact the PQI customer service department.
This will be considered as the proof of your purchase and
will help you to get service more quickly.
Our service personnel will provide a return merchandise
authorization (RMA) number and shipping instructions
for returning the product. No return will be accepted
without the pre-authorization and the RMA number
clearly marked outside the shipping box.
Please make sure that you pack the mTrix Multimedia
Player in a protective package and prevent its damage
during shipping and handling. Ship the product to our
customer service department as instructed by our
personnel.