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8. TROUBLESHOOTING
Symptom
Causes
Solution
No display after pressing the
power button
The battery is out of power.
Please charge in time.
No sound during playing
1. Volume is too low, or without
music in the player, or battery low.
2. The MP3 or WMA fi le is broken.
1. Adjust the volume, or charge during downloading. 2.
Download the documents again.
Unable to download fi les
after connection.
1. The HOLD button is on, the
disk is write protected 2. The
USB is not connected to PC
properly. 3. Wrong storage
directory.
1. Press the HOLD switch to the opposite direction 2. Connect to
the USB interface again and verify PC identifi ed the removable
disk. 3. Maximum 256 folders or fi les can be saved under root
folder (if the fi le name over 8 characters, the folder or fi le number
will also decrease accordingly); if exceeded, please create
another subdirectory under root directory and then copy.
The individually compressed
MP3 fi les can not be played.
The MP3 fi les currently are
compressed with different
compress rate and format, while
this Player supports the standard
compressed MP3 only, please
do not adopts layer one or two
compression.
Download the standard MP3 fi les again.
MP3 player can not be
recognized by PC.
Improper operation or the driver
is not installed.
1. Install the driver properly. 2. Format the removable disk.
No response after pressing
button.
HOLD switch is on, button s are
locked
Press the HOLD switch to the opposite direction
Can not open the disk
or prompt I/O error after
connecting PC
Caused by some improper
operation.
Press the PLAY button, and then connect USB cable and
click relative upgrading problem, release after the upgrading
box appears after scanning, then press START to format and
upgrade will solve the problem.