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Frequently Asked Questions 43
www.dell.com | support.dell.com
My computer does not recognize my Dell DJ.
You may be using a USB hub to connect your Dell DJ to your computer.
Connect your Dell DJ directly to your computer’s USB port.
I don’t see the charging icon anymore, but my Dell DJ seems to be working.
The charging icon disappears when the Dell DJ’s battery is fully charged.
This is not a problem. You can verify that the battery is fully charged by
following these steps:
1
Run your Dell DJ on battery power for thirty minutes.
2
Charge your Dell DJ as described in "Charging the Battery" on page 10.
3
While the battery is charging, note if the charging icon appears.
The Power button flashes regularly until the battery is fully charged.
The charging icon disappears.
Whenever I turn my Dell DJ on, it starts up in Rescue Mode.
Your Dell DJ’s firmware or operating system may be damaged.
Go to
support.dell.com
for the latest updates for your Dell DJ, and load the
latest firmware into your player. For more information on what you can do in
Rescue mode, see "Troubleshooting in Rescue Mode" on page 45.
When I turn my Dell DJ on, a "Re-building Library" message appears.
The Dell DJ sometimes needs to re-map the location of music tracks and files.
Wait for your player to finish verifying the location of music tracks, files, and
playlists.
General
When I listen to music tracks, I hear a lot of noise or drop-outs.
The track you are listening to was not recorded or encoded properly.
Verify that the music track sounds the same when you play it from the Dell
DJ and from your computer. You can then acquire a better recording of the
track and transfer it to your Dell DJ.