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Chapter 7 Tips and Troubleshooting 50
If iPod classic displays a “Use iTunes to restore” message
•
Make sure you have the latest version of iTunes on your computer (download it
from www.apple.com/downloads).
•
Connect iPod classic to your computer. When iTunes opens, follow the onscreen prompts to
restore iPod classic.
•
If restoring iPod classic doesn’t solve the problem, iPod classic may need to be repaired. You
can arrange for service at the iPod Service & Support website: www.apple.com/support/ipod
If songs or data sync more slowly over USB 2.0 or 3.0
•
If you sync a large number of songs or amount of data using USB 2.0 or 3.0 and the
iPod classic battery is low, iPod classic syncs the information at a reduced speed in order to
conserve battery power.
•
If you want to sync at higher speeds, you can stop syncing and keep the iPod classic
connected so that it can recharge, or connect it to an optional Apple USB Power Adapter.
Let iPod classic charge for about an hour, and then resume syncing your music or data.
If you can’t add a song or other item to iPod classic
The song may have been encoded in a format that iPod classic doesn’t support. The following
audio le formats are supported by iPod classic. These include formats for audiobooks and
podcasting:
•
AAC (M4A, M4B, M4P, 8 to 320 Kbps)
•
Protected AAC (iTunes Store)
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HE-AAC
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MP3 (8 to 320 Kbps)
•
MP3 Variable Bit Rate (VBR)
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Audible (formats 2, 3, and 4, Audible Enhanced Audio, AAX, and AAX+)
•
Apple Lossless (a high-quality compressed format)
•
AIFF
•
WAV
A song encoded using Apple Lossless format has full CD-quality sound, but takes up only about
half as much space as a song encoded using AIFF or WAV format. The same song encoded in
AAC or MP3 format takes up even less space. When you import music from a CD using iTunes, it’s
converted to AAC format by default.
Using iTunes for Windows, you can convert non-protected WMA les to AAC or MP3 format. This
can be useful if you have a library of music encoded in WMA format.
iPod classic doesn’t support WMA, MPEG Layer 1, MPEG Layer 2 audio les, or audible.com format 1.
If you have a song in iTunes that isn’t supported by iPod classic, you can convert it to a format
iPod classic supports. For more information, see iTunes Help.
If iPod classic displays a “Connect to iTunes to activate Genius” message
You haven’t activated Genius in iTunes, or you haven’t synced iPod classic since you activated
Genius in iTunes. For more information, see page 16 or iTunes Help.
If iPod classic displays a “Genius is not available for the selected song” message
Genius is activated but doesn’t recognize the song you selected to start a Genius playlist.
New songs are added to the iTunes Store Genius database regularly, so try again later.