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Most problems with iPod classic can be solved quickly by following
the advice in this chapter.
The 5 Rs: Reset, Retry, Restart, Reinstall, Restore
Remember these ve basic suggestions if you have a problem with iPod classic. Try these
steps one at a time until your issue is resolved. If one of the following doesn’t help, read on for
solutions to specic problems.
•
Reset iPod classic. See General suggestions, below.
•
Retry with a dierent USB port if you cannot see iPod classic in iTunes.
•
Restart your computer, and make sure you have the latest software updates installed.
•
Reinstall iTunes software from the latest version on the web.
•
Restore iPod classic. See Updating and restoring iPod software on page 52.
General suggestions
Most problems with iPod classic can be solved by resetting it. First, make sure iPod classic
is charged.
Reset iPod classic:
1 Toggle the Hold switch on and o (slide it to HOLD and then back again).
2 Press and hold the Menu and Center buttons for at least 6 seconds, until the Apple logo appears.
If iPod classic won’t turn on or respond
•
Make sure the Hold switch isn’t set to HOLD.
•
The iPod classic battery might need to be recharged. Connect iPod classic to your computer or
to an Apple USB Power Adapter and let the battery recharge. Look for the lightning bolt icon
on the iPod classic screen to verify that iPod classic is receiving a charge.
To charge the battery, connect iPod classic to a USB 2.0 or 3.0 port on your computer.
Connecting iPod classic to a USB port on your keyboard won’t charge the battery, unless your
keyboard has a high-powered USB 2.0 or 3.0 port.
•
Try the 5 Rs, one by one, until iPod classic responds.
If you want to disconnect iPod classic, but you see the message “Connected” or “Sync
in Progress”
•
If iPod classic is syncing music, wait for it to complete.
•
Select iPod classic in the iTunes device list and click the Eject button (C).
•
If iPod classic disappears from the device list, but you still see the “Connected” or “Sync in
Progress” message on the iPod classic screen, disconnect iPod classic.
Tips and Troubleshooting