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Chapter 7 Tips and Troubleshooting 49
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If iPod classic doesn’t disappear from the device list, drag the iPod classic icon from the
desktop to the Trash (if you’re using a Mac), or if you’re using a Windows PC, eject the
device in My Computer or click the Safely Remove Hardware icon in the system tray and
select iPod classic. If you still see the “Connected” or “Sync in Progress” message, restart your
computer and eject iPod classic again.
If iPod classic isn’t playing music
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Make sure the Hold switch isn’t set to HOLD.
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Make sure the headphone connector is pushed in all the way.
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Make sure the volume is adjusted properly. A maximum volume limit might have been set. You
can change or remove it by using Settings > Volume Limit. See Setting the maximum volume
limit on page 30.
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iPod classic might be paused. Try pressing Play/Pause (’).
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Make sure you’re using iTunes 10.7 or later (available at www.apple.com/downloads). Songs
purchased from the iTunes Store using earlier versions of iTunes won’t play on iPod classic
until you upgrade iTunes.
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If you’re using the Apple Universal Dock, make sure the iPod classic is seated rmly in the dock,
and make sure all cables are connected properly.
If you connect iPod classic to your computer and nothing happens
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Make sure you have installed the latest iTunes software from www.apple.com/downloads.
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Try connecting to a dierent USB port on your computer.
Note: A USB 2.0 or 3.0 port is required to connect iPod classic.
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iPod classic might need to be reset (see page 48).
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If you’re connecting iPod classic to a portable or laptop computer using the Apple Dock
Connector to USB Cable, connect the computer to a power outlet before connecting
iPod classic.
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Make sure you have the required computer and software. See If you want to double-check the
system requirements on page 51.
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Check the cable connections. Unplug the cable at both ends and make sure no foreign objects
are in the USB ports. Then plug the cable back in securely. Make sure the connectors on the
cables are oriented correctly. They can be inserted only one way.
•
Try restarting your computer.
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If none of the previous suggestions solves your problems, you might need to restore
iPod classic software. See Updating and restoring iPod software on page 52.
If iPod classic displays a “Connect to Power” message
This message may appear if iPod classic is exceptionally low on power and the battery needs
to be charged before iPod classic can communicate with your computer. To charge the battery,
connect iPod classic to a USB 2.0 or 3.0 port on your computer.
Leave iPod classic connected to your computer until the message disappears and iPod classic
appears in iTunes or the Finder. Depending on how depleted the battery is, you may need to
charge iPod classic for up to 30 minutes before it will start up.
To charge iPod classic more quickly, use the optional Apple USB Power Adapter.
Note: Connecting iPod classic to a USB port on your keyboard won’t charge the battery, unless
your keyboard has a high-powered USB 2.0 or 3.0 port.