Page 23 of 25 2487S - Rev: 1/21/2014 7:37 AM
Large appliances, such as
refrigerators or air
conditioners, may be
producing electrical noise on
Install a power line noise filter (like FilterLinc™ #1626-
10) on the inferring electrical device to filter-out the
electrical noise and minimize signal attenuation.
Other electrical devices, such
as computers, televisions, or
power strips, may be
absorbing the INSTEON
KeypadLinc is taking a
long time to respond to a
Controller.
sending commands to a
Responder that is no longer
in use. Commands for the
unused Responder are being
resent and slowing down
communication signals to
Unlink any unused Responders from the Controller.
HINT: If you are using home automation software, you
can easily check scene membership and eliminate
unnecessary Links.
If the above doesn’t work, perform a factory reset on the
Controller.
Responders are taking a
long time to respond to
KeypadLinc.
KeypadLinc may be sending
commands to a Responder
that is no longer in use.
Commands for the unused
Responder are being resent
and loading down the signal.
Unlink any unused Responders from KeypadLinc.
HINT: If you are using home automation software, you
can easily check scene membership and eliminate
If the above doesn’t work, perform a factory reset. See
Resetting KeypadLinc to its Factory Default Settings.
The load turned on by
itself.
Another Controller, a timer, or
stray X10 signals could have
triggered KeypadLinc.
Perform a factory reset. See Resetting KeypadLinc to its
Factory Default Settings.
a Responder but nothing
happens when I send an
ON command from
Linked at its load-off state
(whenever an On or OFF
command is received, the
unit always goes to OFF).
Re-Link the Responder to KeypadLinc, while the
Responder’s load is on. See the Responder’s Owner’s
Manual for more detailed Linking instructions.
The Controller can turn
off KeypadLinc but
KeypadLinc does not
turn on when I send an
ON command from the
Controller.
KeypadLinc may be Linked at
its off state.
Re-Link KeypadLinc to the Controller, while the load is
on. See Linking an INSTEON Controller to KeypadLinc .
KeypadLinc is locked up
or operating strangely.
A surge or excessive noise
on the power line may have
glitched it.
Pull the Set button on KeypadLinc all the way out to air
gap it (disconnect it from electricity) and then push it
back in until it is flush with the trimplate.
If the above doesn’t work, perform a factory reset. See
Resetting KeypadLinc to its Factory Default Settings.
I can remotely turn on
the load connected to the
KeypadLinc, but it is
difficult to turn off.
The connected load may be
producing too much electrical
noise when on making it
difficult for KeypadLinc to
detect an OFF signal through
the AC power lines.
Install a noise filter between the KeypadLinc Load wire
and the connected load. The filter works best when it is
installed closest to the noisy load.
Increase the strength of the INSTEON communication
signal by adding more INSTEON products or use
Access Point and dual-band products to get signal to
KeypadLinc by wireless communications.
