Error Messages
Issue 6 February 2007 143
Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones
Error Message Cause/Resolution
During Installation
Bad Router CAUSE: The telephone cannot find a router based on the
information in the DHCP file for GIPADD.
RESOLUTION: Change administration on DHCP, as
indicated in DHCP
in Chapter 4: Server Administration.
Checksum error CAUSE: Downloaded application file was not downloaded
or saved correctly.
RESOLUTION: The telephone automatically resets and
attempts to re-initialize.
DHCP: CONFLICT
* to program
CAUSE: At least one of the IP Address offered by the
DHCP server conflicts with another address.
RESOLUTION: Review DHCP server administration to
identify duplicate IP Address(es).
Discover aaa.bbb.ccc.ddd CAUSE: The 46xx telephone is attempting to discover
(and register with) the Gatekeeper at IP Address
aaa.bbb.ccc.ddd.
RESOLUTION: If this message appears for more than a
few seconds, especially if the IP Address keeps changing,
the telephone is unable to contact the Gatekeeper. Verify
network connectivity between the telephone and the
Gatekeeper, or revise the Gatekeeper addresses in the
DHCP/script files to point to different Gatekeepers. See
Administering 4600 Series IP Telephones on Avaya Media
Servers (H.323 Only), DHCP, TFTP (H.323 Only), and
HTTP
.
Discovering... CAUSE: The telephone is seeking a gatekeeper on the
media server, using its administered gatekeeper list.
RESOLUTION: Wait for a valid registration to occur, or
press # to interrupt the search and re-initialize manual or
DHCP/script files procedures.
File too large
Cannot save file
CAUSE: The telephone does not have sufficient room to
store the downloaded file.
RESOLUTION: Verify the proper filename is administered
in the script file, and that the proper application file is
located in the appropriate location on the file server.
Gateway Error CAUSE: DEFINITY Release 8.4 does not have an H.323
station extension for this telephone.
RESOLUTION: On the station administration screen,
ensure the DCP set being aliased for this IP telephone has
an H.323 station extension administered, in accordance
with switch administration instructions.
Hardware failure CAUSE: Hardware failure prevented downloading of
application file.
RESOLUTION: Replace telephone.
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