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20
TROUBLESHOOTING GUIDE
C
heck the following before requesting service:
SYMPTOM
GENERAL
No power.
Battery has been charged but the
unit still cannot be turned on.
P
ower on, but unit not functioning
properly.
The playback picture is poor.
The Search feature is not working.
The unit does not start playback.
Some functions do not operate as
stated.
Selected language is not being
shown in the subtitles, or spoken.
Subtitles are not working properly.
The Rating Level password has
been forgotten.
POSSIBLE SOLUTION
Recharge the battery packs using the
supplied AC adapter.
Contact customer service at the number
listed on the back cover.
T
urn the unit off, unplug the power cord
and wait about one to two hours to
allow the player to dry.
This unit cannot play discs, other than
DVD, MP3, picture or standard CDs.
Turn the unit off and then unplug the
AC adapter. Wait one minute and then
plug the unit back in.
Clean disc and insert label side-up.
This is normal; try another function.
Clean the disc.
This is normal on some discs.
Enter your password, and/or change
the rating level.
Insert DVD correctly.
Make sure to insert a DVD.
Clean the disc.
This is normal; try another function.
This is normal; try another disc.
This is normal; try another disc.
Turn the subtitles on.
The default password is "1234". If you
changed and forgot it, contact customer
service at the number listed on the back
cover of this manual.
POSSIBLE CAUSE
Battery weak.
Battery needs to be replaced.
C
ondensation has formed.
Wrong type of CD inserted.
Unit needs to be reset.
The disc is dirty or inserted incorrectly.
Some features and functions are not
available on all discs.
The disc is dirty.
Some discs have sections that do not
allow searching.
Rating level set to block the DVD.
DVD not inserted, or inserted upside-down.
A non-playback disc is inserted.
The disc is dirty.
Some features and functions are not
available on all discs.
If the audio or subtitle language does not
appear on the disc, then the initial setting
will not be seen/heard.
Subtitles appear only when the discs
contain them.
Subtitles not turned on.
Password forgotten.