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NWZ-S515/S516/S615F/S616F/S618F.GB.3-219-717-11(1)
Troubleshooting
109
109
Symptom Cause/Remedy
The player cannot charge
the battery.
The USB cable is not connected to a USB port on
your computer properly.
Disconnect the USB cable, and then reconnect it.
Use the supplied USB cable.
The battery is charged in an ambient temperature
out of the range of 5 °C (41 °F) to 35 °C (95 °F).
Charge the battery in an ambient temperature of
5 °C (41 °F) to 35 °C (95 °F).
The computer is not on.
Turn on the computer.
Your computer enters Sleep or hibernation status.
Release the computer from Sleep or hibernation
status.
The player turns off
automatically.
To avoid unnecessary battery consumption, the
player automatically turns off.
Press any button to turn the player on.
Charging completes very
quickly.
If the battery is already almost fully charged when
charging begins, little time is needed to reach full
charge.
Connection with a computer
Symptom Cause/Remedy
MP3 Conversion Tool
does not start up.
Your computer’s system environment has changed,
perhaps due to an update of the Windows operating
system.
“Connecting” does not
appear when connected
to the computer with the
supplied USB cable.
The USB cable is not connected to a USB port on
your computer properly.
Disconnect the USB cable, and then reconnect it.
Use the supplied USB cable.
A USB hub is being used.
Connecting the player via a USB hub may not
work. Connect the player to your computer using
the supplied USB cable.
The computer is running another software other
than the one used for transferring.
Disconnect the
USB cable, wait a few minutes,
and reconnect it. If the problem persists,
disconnect the USB cable, restart the computer,
and then reconnect the USB cable.
“Connecting” may not appear on the player,
depending on the software environment that is
running on your computer.
Activate Windows Media Player, or Windows
Explorer.
Continued
Power (continued)
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