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100 _ troubleshooting
PROBLEM SOLUTION
File upload doesn’t
work.
• Check if the USB cable is securely connected.
Reconnect if necessary.
• Check if the memory is full.
• Press the Reset hole.
Files or data are
missing.
• Check if the USB cable has been disconnected
during fi le or data transmission. If this is the case, it
may cause serious damage not only to fi les/data but
also to the product. You have to be extra cautious
as Samsung is not responsible for data loss.
Abnormal play time
display during play.
• Check if the fi le is in Variable Bit Rate (VBR) format.
Abnormal display of fi le
name.
• Go to <Settings> ĺ <Language> ĺ <Contents>
in the Main Menu screen and set an appropriate
language.
The product is hot.
• Heat may be generated during recharging. This has
no effect on the product life or functions.
A message appears
while watching a video.
• Try to download the video clip through Media Studio
again.
Bluetooth connections
could not be made.
• Check if the stereo headset is Bluetooth-certifi ed.
The mono hands-free headset is not supported.
• The Bluetooth connection can be set off if you turn
the player or stereo headset off and on. In this case,
try to connect again.