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Troubleshooting
If this happens: You should:
There is no power or your NeXus shuts Your NeXus battery may be low.Charge the battery by docking your
off quickly. NeXus in the cradle and plugging in the AC adapter.
NeXus shuts off unexpectedly. Check whether you set the sleep timer,and set it to “Off” if desired.
NeXus remembers the sleep timer setting even when you turn the
player off.
You do not receive all the XM channels you Check that you have not skipped any channels (page 66). If you still do
have subscribed to. not receive all channels,your NeXus may not be activated.Contact XM
Satellite Radio.
No audio. Check all connections between your NeXus and your stereo system.
No song title or artist name is displayed. Nothing is wrong with your NeXus.That information may be in the
process of being updated. Some channels, such as news and sports,
may not have such information.
No audio when listening to NeXus through Check that your NeXus and your radio are tuned to the same FM
an FM radio. frequency.
Audio fades or has static when listening You might be hearing interference from another FM station.Set your
through an FM radio. NeXus and your radio to a different FM frequency.
Audio sounds too soft or is distorted when Raise or lower the FM audio level until the sound quality improves.
listening to an FM radio.
XM Instant Traffic and Weather channels Nothing is wrong with your NeXus.These channels use a different
sound different from other channels. audio technology than the other XM channels.
Controls do not respond. Check whether the power switch is in the "hold" position.
If so,slide it to the center position to unlock the controls.
The controls still refuse to respond,the display Reset your NeXus by removing and re-inserting the battery.
does not change,or the backlight does not
turn on or off.
Battery level meter doesn’t match the expected Fully charge the battery, then use your NeXus until the battery is
charge or playback time. exhausted.This calibrates the battery level meter.
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Customer Support
Customer Support
Troubleshooting
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70
If you see this on the display: You should:
No Signal Something is blocking the XM signal. Move your NeXus away
from the obstructed area, e.g. an underground garage.
Check Antenna Plug the antenna into the home or vehicle cradle.
Make sure the antenna wire is not bent or broken.
Off Air The channel you’ve selected is not currently broadcasting.
Tune to another channel.
Loading Your NeXus is acquiring audio or program information from the XM
signal.This message should disappear in a few seconds in good signal
conditions.
Updating XM is updating your NeXus with the latest encryption code.Simply wait
a few seconds until the update is done.– OR – You may be attempting
to tune to a channel that is blocked or that you cannot receive with
your subscription package.To receive that channel,contact XM Satellite
Radio at 1-800-967-2346.
--- (no artist or title) No program information such as artist name or song title exists.
Channel You are attempting to tune to a channel that is not available.
Check XM C&P Passport Check whether the XM Passport is inserted into the cradle.Also check
the power connections to the cradle.
All Recording Features Not Available Activate your XM subscription to enable you to store XM
programming on your NeXus.
This Channel Not Available for Recording Some programming cannot be recorded due to restrictions placed by
the content owners.
This Program Not Available for Recording Some programming cannot be recorded due to restrictions placed by
the content owners.
Connect to XM Antenna Within ## Days You must dock your NeXus in its cradle, with the XM Passport and
to Avoid Interruption in Listening to antenna connected, and power it on for at least 8 hours a month.
XM Recordings This authenticates your XM subscription and ensures that you can
continue to enjoy your recorded XM content and live XM programming.
Please connect to XM Antenna to Dock your NeXus into its cradle,and connect the XM Passport and
Confirm Valid Subscription antenna.
Activation required for playback Activate your XM subscription.
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