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The player does not work after reformat.
• In case you need to reformat the player, it
must be in FAT or FAT32 format. The player
does not work in NTFS format.
The player cannot be recognized by Audible
Manager
•Your previously installed Audible Manager
may not work with this player. You have to
reinstall Audible Manager completely by
following the instruction from your CD
which comes with the player.
Why can’t my portable player playback songs
downloaded from my paid Music Service
Provider subscription service?
• The internal clock in your portable player
may not be up to date. Downloading a
new subscription song from your Music
Service Provider should update your
player’s clock and allow it to playback all
your songs again.
• The license for your subscription songs may
have expired. Synchronize your device with
your PC again to obtain an update to your
license. If the problem persists, please
contact your Music Service Provider for
additional support.
Cannot access the player via Windows® 2000.
• Install the Service Pack 3 for Windows®
2000. Visit www.windowsupdate.
microsoft.com for details.
Cannot delete files on the player.
• For any files you have transferred to the
player, you may delete them while you
have connected the player with your
computer. Highlight the unwanted file in
the player’s file directory on your computer
and press the delete key on your computer
to delete the file. It is best to remove
Yahoo! Music™ subscription files from the
player by using the Yahoo! Music™
Jukebox.
• Alternatively, you may also delete the files
on the player from the option menu while
playing them. Refer to the following pages
for details:
– Music (page 22)
– Picture (page 23)
–Video (page 24)
– Radio recording (page 28)
– Audible (page 30)
More information
Troubleshooting Tips
The player does not turn on when the PLAY
button is pressed?
• Battery may be empty.
• Reset player by press & hold for 10s or
more, and power up the player again.
Skipping tracks or bad sound quality?
• Repeat, random or program function may
be activated.
• There may be strong magnetic fields (e.g.
too close to TV) near the player.
• Low Battery level.
Cannot perform playback?
• LOCK function may be activated.
• There may be no mp3/WMA tracks in the
internal memory.
USB display does not appear when connected
to computer?
• Check connection between your player and
the computer.
Cannot playback tracks on the player.
• Make sure audio tracks are encoded
in the mp3 or Windows Media formats at
supported bitrates. Bitrates supported by
the player:
mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
• WMA files may be DRM protected and you
do not have the proper rights (license) to
play the files.
• Check the website and/or application help
system of the music download service
provider from where the content was
purchased for license acquisition details.
For more information on how license
acquisition works, go to
www.microsoft.com/windowsmedia/drm.
• Play the original or downloaded song on
your computer to ensure that there was
nothing wrong with the encoding of the
mp3 or WMA.
• The player’s clock is inaccurate. This may
cause DRM files to work incorrectly. To fix
the problems, connect the player to the
computer using the USB cable. Then
connect to the secure service where DRM
encoded files came from. The clock should
reset and DRM files should now work
properly.