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7 Frequently asked questions
My player skips songs.
The skipped song may be protected. You may not have sufficient rights to play the skipped
song on your player. Check the music rights with the song provider.
My player is not recognized by Windows.
Make sure your computer is running Windows XP (SP2 or higher).
My player cannot power on.
Your device battery may be out of power due to long period of non-usage. Please charge
your player.
In case of device error, connect your player to the computer and use Philips Device
Manager to restore your player.
Important All your contents will be erased from your player after completion of repair
process. After repair, simply synchronize your player again to transfer music to your
player.
If you encounter problems with your player, go through the following points listed in the
next section. Please also check out FAQs at www.philips.com/support for further help and
other troubleshooting tips.
Consult your dealer or service center if you are unable to find a solution by following these
hints.
Warning Under no circumstances should you try to repair the set yourself, as this will
invalidate the warranty.