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RQT7921
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart
do not solve the problem, refer to the “Customer Services Directory” on page 49 if you reside in the U.S.A., or refer to the “Product information” on
page 50 if you reside in Canada.
Power Page
Unresponsive or inoperable operation
Specific operation impossible or incorrect
Subtitle
Marker
A-B repeat
Menu
No power. ≥Insert the AC power supply cords and system cable securely. 9
The unit is automatically switched
to the standby mode.
≥The Sleep timer was working and had reached the set time limit. 42
No response when any buttons
are pressed.
≥This unit cannot play discs other than the ones listed in these operating instructions.
≥The unit may not be operating properly due to lightning, static electricity or some other
external factor. Turn the unit off and then back to ON. Alternatively, turn the unit off,
disconnect both AC power supply cords, and then reconnect them.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
15
—
—
No response when remote control
buttons are pressed.
≥Check that the batteries are installed correctly.
≥The batteries are depleted: Replace them with new ones.
≥Point the remote control at the remote control sensor and operate.
11
11
14
Cannot play DVDs. ≥CD Mode is on. Press [CD MODE] to turn CD Mode off. 18
No picture or sound. ≥Check the video and audio connection.
≥Check the power or input setting of the connected equipment.
≥Check that the DVD-RAM has something recorded on it.
7–10
—
—
You have forgotten your ratings
password.
Reset all the settings to Factory
Preset.
≥While stopped and “DVD/CD” is the source, press [DVD] and then press and hold [∫] (DVD)
on the main unit and [S10] on the remote control until “Initialized” disappears from the
television. Turn the unit off and on again.
All settings will return to the default values.
—
Cannot operate the DVD. ≥Press [DVD] to switch the remote control mode to DVD. —
Cannot operate the VHS. ≥Press [VHS] to switch the remote control mode to VHS.
≥The unit is in timer recording standby (“ ” is on on the unit’s display).
≥The remote control and main unit are using different codes. Change the code on the remote
control.
—
32
39
Cannot operate the TV. ≥Press [TV] to switch the remote control mode to TV.
≥Check the TV manufacturer setting.
—
12
Television reception worsens
after connecting the unit.
≥This can occur because the signals are being divided between the unit and the television.
You can solve this with a signal booster, available from audio-visual suppliers. Consult your
dealer if reception does not improve.
—
Cannot eject cassette. ≥The unit is recording or in timer recording standby mode. If you need to eject the tape, press
[ ] first so “ ” goes out.
32
It takes time before play starts.
[MP3]
≥Play may take time to begin when an MP3 track has still picture data. Even after the track
starts, the correct play time will not be displayed, however this is normal.
—
Folders deeper than the eighth
layer on a data CD are not
displayed correctly.
[WMA] [MP3] [JPEG]
≥Folders deeper than the eighth layer are displayed as the eighth layer. —
Programmed items are not
played. [DVD-V]
≥Some items will not be played even if you have programmed them. —
A menu screen appears during
skip or search. [VCD]
≥This is normal for Video CDs. —
The on-screen menu shows “2”
as a soundtrack option when
[SHIFT]i[AUDIO] is pressed, but
the audio does not change. [DVD-A]
≥Even if a second soundtrack isn’t recorded, two numbers will normally be shown. —
Play restarts from the beginning
of the track when soundtrack is
changed. [DVD-A]
≥This is normal on DVD-Audio. —
Subtitle position is wrong. ≥Adjust the position. (“Subtitle Position” in Display Menu) 25
No subtitles. ≥Display the subtitles. 24
The subtitles overlap closed
captions recorded on discs.
≥Clear the subtitles. 24
Cannot add markers. ≥You cannot add markers with DVD-RAM if the disc’s play time doesn’t appear on the unit’s
display.
≥
If the disc’s elapsed play time doesn’t appear on the unit’s display, you cannot add markers.
—
—
Point B is automatically
determined.
≥The end of an item becomes point B when it is reached. —
A-B repeat is automatically
canceled.
≥A-B repeat is canceled when you press [QUICK REPLAY]. —
The Setup menu cannot be
accessed.
≥Select “DVD/CD” as the source.
≥Cancel playmode and CD Mode play.
—
20, 21
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