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Troubleshooting Guide
No power.
Unit turns off
automatically.
Unit doesn’t work
when powered by
battery.
Cannot charge or the
[CHG] indicator fails to
light.
Play time dramatically
reduces after recharging.
≥Check connections to the AC adaptor or battery pack. <
≥You cannot turn on the unit with the remote control if the unit is
powered by the battery pack.
≥The unit turns off after it has been stopped for about 15 minutes
(5 minutes when the unit is powered by the battery pack) to
conserve power. Turn the unit on again.
≥The unit and battery pack have protection circuitry that activate if they
become too hot or too cold. They will not work if this occurs. Use the
unit and battery pack between 5 oC and 35 oC.
≥The battery pack can only be recharged when the unit is off.
≥The charging time increases when the temperature is too hot or too
cold, and charging may not be possible under some circumstances.
≥Check connection to the AC adaptor. <
≥The battery pack has reached the end of its service life (it can be
recharged about 300 times).
Operation
Before requesting service, make the following checks. If you are in doubt about some of the check
points, or if the remedies indicated in the chart do not solve the problem, consult your dealer for
instructions. Reference pages are shown as black circled numbers <.
No response when
buttons are pressed.
Play fails to start or
stops soon after
starting.
No operation with
remote control.
The audio soundtrack
or subtitle language
cannot be changed.
Subtitles not shown.
Angles cannot be
changed.
You have forgotten
your ratings password.
You want to reset the
unit to the factory
settings .
≥Some discs prohibit certain operations.
≥[DVD-PS3] Release the hold mode. @
≥If there is no response at all, the unit may have been affected by
lightning or static electricity. Try turning the unit off and on again.
Alternatively, turn the unit off, disconnect the power source (AC or
battery pack) reconnect the power and turn the unit on again.
≥Condensation may have formed in the unit. Wait 1 or 2 hours for it
to clear.
≥This unit cannot play discs other than those specified. 8
≥Clean the disc. 9
≥Ensure the disc is inserted correctly. @
≥Check that the disc has something recorded on it.
≥Check that the battery is inserted correctly. ;
≥Replace the battery if it is drained. ;
≥Aim the remote control at the remote control signal sensor. ;
≥This function is dependent on software availability.
≥Some DVDs require you to change the languages through menus.
≥This function is dependent on software availability.
≥Turn the subtitles on. J
≥Subtitle position is wrong. Adjust the position. J
≥This function is dependent on software availability.
≥There may be parts of multi-angle DVDs where different angles are
not recorded.
≥Do the following to reset the unit to its original factory settings.
While the unit is stopped, press and hold [;], [:]
(backward), and [1, ON] on the main unit for about 3 seconds
until the message “Initialized” disappears, then turn the unit
off.
36
RQT7074
Reference
Picture
Sound
≥Move unit away from mobile phones.
≥The speaker is off if the LCD is closed or headphones are connected.
≥Turn up the volume. @
≥Check all connections and settings. >, P–R
≥Check input mode of the other equipment.
≥Advanced Surround may cause distortion with some discs.
Turn Advanced Surround off if this occurs. I
≥Some DVD-Audio specify the number of channels to be played and
prohibit down-mixing to 2 channels. Read the disc’s instructions for
details.
≥Press [1] (Play) to restore normal play after changing the speed. L
≥Noise may occur when playing WMA files.
≥Dialogue Enhancer and Advanced Surround do not work when the
unit is outputting bitstream signals.
≥Advanced Surround does not work if you have changed the play
speed. L
There is a lot of noise.
[DVD-LS5]
No sound from the
unit’s speaker.
No sound from other
speakers.
Distorted sound.
Sound effects do not
work.
≥Adjust the brightness. K
≥Some disruption is normal during SEARCH.
≥Restore the zoom ratio to k1.00. N
≥Set the subtitle position to 0. J
≥Select a picture mode other than “OFF” (no picture). K
≥Check connections. >
≥Check that the television is on.
≥Check that the input mode on the television is correct.
≥Check the settings in “Video—TV Aspect”. ?
≥[DVD-PS3] Turn Audio Only Player off. F
≥Turn off the zooming feature of your television if you are using
variable Zoom. N
≥Ensure that the unit is connected directly to the television, and is not
connected through a video cassette recorder. >
≥The LCD is constructed with precision technology so 99.99 % of the
pixels are active, but of the remaining of 0.01 %, there are pixels that
may be black or emit light constantly. This phenomenon is not a
malfunction.
≥The unit and television are using different video systems.
Use a multi-system or PAL television.
≥[DVD-PS3] [for]Asia] Use a multi-system or NTSC television.
[DVD-LS5]
The LCD is dark.
Picture distorted.
Menus not displayed
correctly.
[DVD-LS5]
No picture on the LCD
Picture doesn’t appear
on the television
(or the size of the
picture seems wrong).
[DVD-LS5]
LCD pixels turn black or
radiate different colors.
The SETUP menus and
other screens shown on
the television are
displayed incorrectly.
Colours appear faded.
Power
37
RQT7074
Reference