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TROUBLESHOOTING GUIDE
33
If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM CAUSE SOLUTION
Unit will not Battery is low/empty. Replace battery.
turn on.
Unit is not turned Press Power On/Off/Stop
on. button to turn the unit on.
No sound. Headphones are not Insert headphones.
inserted.
Volume is set too Raise the volume using the
low. Volume + button.
The MP3 or WMA files Download uncorrupted
are corrupted. files.
No files are in the Upload files to the unit as
player. described on pages 13-16.
The computer is not The player is Make sure player is
recognizing the not securely connected. securely connected.
player. Win98 Driver isn’t installed Install Win98 driver and/or see
or computer is not pages 7-12 for
compatible. compatibility.
WMA files with DRM Incorrect downloading
See page 16 to download
can’t playback. methods. WMA files with DRM.