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9
CARE AND MAINTENANCE
Your Mackie loudspeakers will provide
many years of reliable service if you follow
these simple guidelines:
• Avoid exposing the loudspeakers to
moisture. If they are set up outdoors, be
sure they are under cover if you expect
rain.
• Avoid exposure to extreme cold (below
freezing temperatures). If you must
operate the loudspeakers in a cold
environment, warm up the voice coils
slowly by sending a low-level signal
through them for about 15 minutes
prior to high-power operation.
• Use a slightly damp cloth with a mild
soap solution to clean the cabinets.
Avoid getting moisture into any of the
openings of the cabinet, particularly
where the drivers are located.
4. Pack the loudspeaker in its original
package, including protective wrap,
endcaps and box. This is very impor-
tant. Do not use styrofoam peanuts!
When you call for the RA number, please
let Tech Support know if you need new
packaging. Mackie is not responsible for
any damage that occurs due to non-
factory packaging.
5. Include a legible note stating your name,
shipping address (no P.O. boxes),
daytime phone number, RA number,
and a detailed description of the prob-
lem, including how we can duplicate it.
6. Write the RA number in BIG PRINT
on top of the box.
7. Ship the loudspeaker to us. We suggest
insurance for all forms of cartage. Ship
to this address:
MACKIE
SERVICE DEPARTMENT
16220 Wood-Red Rd. NE
Woodinville, WA 98072
8. We’ll try to fix the loudspeaker within
five business days. Ask Tech Support
for the latest turnaround times when
you call for your RA number. We
normally send everything back prepaid
by ground shipping. However, if you
rush your loudspeaker to us by next-day
air, we’ll treat it in kind by shipping it
back to you the same way it was received.
This paragraph does not necessarily
apply to non-warranty service.
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-898-3211
After hours, visit
www.mackie.com and click Support,
or email us at: techmail@mackie.com