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To obtain service under this warranty, you must contact our Technical
department at (580) 272-0035 to obtain an RMA number. Mach Speed
Technologies will only replace or repair product that is sent to us with an
authorized RMA number.
Return Merchandise Authorization (RMA):
1. Customers will be charged additional for testing and repackaging when
returned “bad” items are found to have no problems or defects.
2. Items found to be out-of-warranty or not belonging to Mach Speed
Technologies will not be replaced. Instead, they will be returned back to the
customer freight-collect.
3. RMA’s will be shipped back to customer via UPS ground delivery. Express
shipping will be at additional costs to the customer.
4. All RMA’s must be accompanied with a copy of original receipt or invoice with
name, return address and phone number of customer.
Exchanges:
1. Items will not be cross-shipped for any reason.
2. The original receipt or invoice must accompany all exchanges.
3. All exchanges must be shipped freight pre-paid by the customer and include a
pre-paid shipping label for shipment back to the customer. Furthermore, the
customer is expected to insure all items being shipped back. Mach Speed
Technologies is not responsible for any losses or damages for such equipment.
4. All sales are final. Mach Speed Technologies will not accept any returns for
credit or refund.
Discrepancy & Shipping Damage:
1. For wrong items, missing items, shipping damage, or other discrepancy;
customer should report to RMA department on the day in which the items were
received. Any claims after one business day of receipt will not be honored.
2. For any shipping damage, customer must file a claim with their carrier
immediately. All items are shipped insured, thus must be reported for coverage.
3. Customer is responsible for paying any freight charge caused by refused
shipment or unclaimed goods.
4. Mach Speed Technologies will make every reasonable effort to deliver on time
however; Mach Speed Technologies will not be liable for late or lost shipments.
Consequential Damages and Limitations:
1. Mach Speed Technologies shall not be liable for any failure to perform or delay
in performing any of its obligations when such failure or delay is due to