Kensington M01039 MP3 Docking Station User Manual


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Troubleshooting
If your Docking Station does not operate as expected, first check these
items to try and correct the problem. If the problem persists, please
contact Kensington Technical Support. Contact information is provided in
“Technical Support,” below.
General
The Docking Station Power Indicator is not “on” (amber or green).
Check to be sure that the power adapter included with the Docking
Station is plugged into the Docking Station and into a working electrical
outlet. Do not use any adapters other than the one supplied with the
Docking Station.
My notebook will not “connect” to the Docking Station, and the
light of the power/connection indicator light is amber.
• MakesurethatthenotebookorwirelessUSBadapteriswithin10
feet of the Wireless Docking Station and that there are no objects
obstructing the line of sight between them.
• MakesurethewirelessUSBradioisonbycheckingthewirelessUSB
manager.
• MakesurethattheKensingtonWirelessDockingStationhasanicon
in the wireless USB manager and that the status is “connected.”
• Ifyoucontinuetohaveproblemswithconnecting,youcanresetthe
dock to its original factory settings pressing and holding the reset
button for 5 seconds using a paper clip. This will delete any previous
associations the docking station has made to your computer and
others. After resetting, you will have to redo the connection process
described in Step 3 of the setup.
Video Output
The display on my monitor is blank.
• MakesurethatthenotebookconnectedtotheDockingStationis
runningproperlyandisnotinStandbyorHibernateMode.Whenthe
notebookisinStandbyandHibernateMode,themonitordisplayis
always blank.
• MakesurethatthepoweradapterisconnectedtotheDockingStation
and to a working power outlet. Make sure that the video cable is
securely connected to the DVI-I video output and is secured with the
fixing screws on both sides.
• Makesurethatthedisplaydriversareinstalledfollowingthestepsin
“Step1:InstalltheSoftware,”above.TheKensingtonicon for the
Docking Station should be visible in the taskbar.
• Makesurethatthevideooutputhasnotbeendisabled.Pressand
release the dualview button, and see if the monitor display comes on.
• Iftheproblempersists,disconnecttheDockingStationfromyour
notebook. Remove the power adapter from the Docking Station.
Reconnect the power to the Docking Station.
When I am in Extended (dualview) mode and I play video clips, only
one video clip only can be seen.
In Extended (dualview) mode, you can use only one video playback
application at a time. If you attempt to play multiple video clips, only one
video clip is displayed. This also applies to web pages with embedded
video clips: You cannot view multiple web pages on the external monitor.
To view multiple web pages, move one to the notebook screen and the
other to the external monitor.
I cannot play video clips when in Extended (dualview) mode on a
Windows VISTA notebook.
Microsoft VISTA notebooks cannot play some types of video clips in
Extended (dualview) mode. To play these video clips, move the display
to your notebook screen. Video playback support in Extended (dualview)
modeisupdatedonaregularbasiswithnewdrivers;checkthe
Kensington website (www.kensington.com) for driver updates.
When I close the lid of my notebook, the display of the external
monitor goes blank.
Bydefault,mostnotebooksgointoStandbyorHibernateModewhenthe
lid is closed. To change this setting, do the following:
1 Open the Control Panel and select Power Options.
2 Do the following for your operating system:
• Windows VISTA: Select Choose what closing the lid does on the
left-hand side column. Select the When I close the lid pull-down
menu, and then select Do nothing.
• Windows XP: Select the Advanced tab. In the Power buttons
section, under the option When I close the lid of my portable
notebook, select Do nothing.
The display on my external monitor is blurred.
We recommend that you auto-adjust the external monitor once in a while
to realign its settings with the video output of the Docking Station. This
action should fix most of the issues related to the quality of the video on
the external monitor. Refer to your monitor’s user manual for instructions
on how to do the auto-adjust procedure.
The external monitor connected through the Docking Station is
flickering.
Flickering is usually associated with CRT monitors caused by a low refresh
rate. Always try and use the maximum refresh rate available:
• InExtended(dualview),increasetherefreshrateoftheexternal
monitor.
• InClonemode,increasetherefreshrateofyournotebookscreen,
which will in turn increase the refresh rate of the external monitor.
You must use your Windows display settings to adjust the refresh rate.
For supported refresh rates, see “Adjusting Video Settings,” above.
Audio
I cannot hear anything through my notebook speakers and my
built-in microphone does not work after connecting to the Docking
Station.
Some notebooks default to the USB audio when the Docking Station is
connected, disabling your notebook’s built-in speakers and microphone.
To enable the speakers and microphone:
1 Open the Control Panel and select Sounds and Audio Devices.
2 Do the following for your operating system:
• Windows VISTA: Select the Playback tab, and then select a device
that is not USB Audio. Select the Recording tab, and again select a
device that is not USB Audio.
• Windows XP: Select the Audio tab, and then, under Sound
Playback, select a device that is not USB Audio. Select the
Recording tab, and again select a device that is not USB Audio.
Note: You must close the application currently using the audio device and
restart it to enable this change.
Technical Support
Technical support is available to all registered users of Kensington
products.
Web Support
You may find the answer to your problem in the Frequently Asked
Questions (FAQ) section of the Support area on the Kensington website:
www.kensington.com.
Telephone Support
There is no charge for technical support except long-distance charges
where applicable. Please visit www.kensington.com for telephone
support hours. In Europe, technical support is available by telephone
MondaytoFriday09:00to21:00(CentralEuropeantime).
• CallfromaphonewhereyouhaveaccesstoyourDockingStation
• Bepreparedtoprovidethefollowinginformation:
•Name,address,andtelephonenumber
•NameoftheKensingtonproduct
•Makeandmodelofyourcomputer
•Systemsoftwareandversion
•Symptomsoftheproblemandwhatledtothem
Please call one of these numbers:
België/Belgique 022750684
Canada 18002683447
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