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Move Travel Lock to Off position
9
Troubleshooting
Symptom Possible Problem Solution
Unit doesn’t respond
(no power)
AC adaptor isn’t plugged into a wall outlet
or the connector is not plugged into the
power supply jack on the back of the unit
Plug the AC adaptor into a wall outlet and plug the
connector into the supply jack on the unit
Wall outlet is not functioning or switched off
Plug another device into the same outlet to confirm the outlet
is working. Make sure any associated power switch is ON
iPhone/iPod
does not dock
properly
Using no or wrong insert
Make sure the dock insert is the one for for your iPhone/iPod
iPhone/iPod not docked properly
Remove your iPhone/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Make sure there is no “skin” or case on the iPod.
Then reseat it in the dock.
Battery Low icon
always flashing
Batteries are weak
Replace with new batteries
Batteries were not installed properly
Check to make sure the polarity ( + and – ends) matches
the diagram in the battery compartment
iPhone/iPod does
not respond to the
unit
iPhone/iPod is not docked properly
Remove your iPhone/iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.
Your iPod software is too old
Upgrade software on your iPod via iTunes
iPhone/iPod is locked up
Please make sure your iPod is working properly before
docking into the unit. You may need to reset your
iPhone/iPod. Please refer to your manual for details.
Using 1
st
or 2
nd
generation iPod, iPod
shuffle or other devices.
iP28 cannot control those iPod models or other devices.
Travel Lock is in Lock position
Batteries are weak or dead
Replace with new batteries
If your iPod is not used for some time, it
may enter deep sleep mode
iPhone/iPod battery is too run down/weak
Press the Menu button on your iPod
Charge your iPhone/iPod for about 5 minutes
Buttons/Controls
don’t work
iPhone/iPod does not
come on immediately