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Epson provides technical assistance 24 hours a day at http://support.epson.com. Here you can
access troubleshooting information, download product documentation, and receive technical advice
through e-mail.
To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the Epson
PrivateLine Support card that came with your MovieMate. This is the fastest way of speaking to a live
representative, and it’s free. This service is available 6
AM to 6 PM, Pacific Time, Monday through Fri-
day, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
U.S.: (562) 276-4394, 6
AM to 6 PM, Pacific Time, Monday through Friday
Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
Product name (Epson MovieMate 25)
Product serial number (located on the bottom of MovieMate)
Description of the problem
You can purchase the powered subwoofer and other accessories from an authorized Epson dealer. To
find the nearest dealer, please call 800-GO-EPSON (800-463-7766). To purchase online, visit
www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral.
Where to get help