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Technical Support
• Consumable items included with your product are not under warranty (cables,
headphones, etc.)
•
If technical support (Telephone or E-mail) determines that your product needs
to be returned, please contact the place of purchase to have your product
repaired or replaced (depending on problem type). Customers who purchased
directly from the Archos web site should ll out the form on the web site under
Support : Product Returns.
• There is an FAQ – Frequently Asked Questions section at the ARCHOS Website
www.archos.com that can help answer many of your questions.
• If you need technical help, you may contact ARCHOS directly in your own
language via these phone numbers. For other countries, please use e-mail
technical support.
------------Telephone Support------------------------------------------------------------
DO NOT USE PHONE SUPPORT FOR MARKETING AND SALES
QUESTIONS. These numbers are to aid those who have
technical dif culties / malfunctions.
949-609-1400 (USA, Canada)
01 70 20 00 30 (France)
0207-949-0115 (UK)
069-6698-4714 (Germany)
09-1745-6224 (Spain)
02-4827-1143 (Italy)
02-050-405-10 (Netherlands)
------------E-mail Support-----------------------------------------------------------------
tech-support.us@archos.com English (United States and Canada customers)
tech-support.eu@archos.com English or French (Europe and the rest of the planet)
tech-support.de@archos.com German (Germany)
tech-support.jp@archos.com Japanese (Japan)
tech-support.kr@archos.com Korean (Korea)
To respond to your e-mails ef ciently, when sending one, please indicate the product
name and question type in the Subject of the e-mail.
For example:
To: tech-support.us@archos.com
Subject: AV300 – Playing a Playlist
Technical Support
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