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10 Troubleshooting
• In case of Electrostatic Discharge, the Jukebox may lose function. Just power off and on in order to restore.
If you have troubles getting your computer to recognize (mount) the Jukebox Multimedia as an external hard drive, check the following.
• If using Windows 98SE, you must first install the drivers from the included CD-ROM.
• If using a USB hub, try connecting without using the hub (some hubs are not powered and may not work with the Jukebox)
• If using a USB port in the front of your computer, try a USB port in the back. Front USB ports are often from non-powered hubs
• Do not connect to a USB port repeated through a keyboard
• Your USB driver software may be out of date. Find your USB chipset type by going to My Computer > Properties > Device
Driver > Universal Serial Bus (USB) Controllers > Host Controller. You may have a chipset VIA, Intel, SIS or another. It is
possible that you do not have the latest software drivers for these chipsets. For VIA updates, check out www.viaarena.com. For
Intel check out www.intel.com. For SIS, cancel the driver and reinstall the Windows default USB controller drivers.
• If using a laptop computer and a docking station, try connecting without the docking station.
• If using the optional Archos USB 2.0 interface cable (JBM 10 & 20) to connect to your computer, first connect the interface
cable to the Jukebox while it is off, start up the Jukebox, then once the Jukebox has finished booting up, connect the other end of
the USB cable to a running computer. Starting up the Jukebox with it already connected via the USB 2.0 interface cable may the
Jukebox to be unrecognized by the computer.
• Shut off and reboot the computer and the Jukebox and then try connecting again in the preferred order mentioned above.
• If Macintosh OS 10.1.x says it cannot mount the volume, you can use Disk Utility to reformat the Jukebox hard drive to type MS
DOS FAT32. However, files will only be readable from a Macintosh, not a Windows machine.
• Make sure in your system BIOS the USB port is checked “ON” not “Off” Usually just on old machines.
• In Win98SE make sure in the Config.sys if there is a line “last drive = ” that it be last drive = z: Usually just on old machines.