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Appendix A Troubleshooting 135
iPod touch Still Doesn’t Respond After Reset
Reset iPod touch settings. From the Home screen choose Settings > General >
Reset > Reset All Settings. All your preferences are reset, but your data and media
aren’t deleted.
If that doesn’t work, erase all content on iPod touch. See “ Resetting iPod touch”
on page 117.
If that doesn’t work, restore the iPod touch software. See “ Updating and Restoring
iPod touch Software” on page 141.
“This accessory is not supported by iPod touch” Appears
The accessory you attached may not work with iPod touch. Make sure the dock
connector is free of debris.
Connect-to-iTunes Screen Appears
iPod touch needs to be registered with iTunes. Connect iPod touch to your computer
and open iTunes if it doesn’t open automatically.
iTunes and Syncing
iPod touch Doesn’t Appear in iTunes
The iPod touch battery might need to be recharged. For information about
charging iPod touch, see “Charging the Battery” on page 33.
Disconnect other USB devices from your computer and connect iPod touch to
a different USB 2.0 port on your computer (not on your keyboard).
Restart your computer and reconnect iPod touch to your computer.
Download and install (or reinstall) the latest version of iTunes from
www.apple.com/itunes.
Syncing Doesn’t Work
The iPod touch battery might need to be recharged. For information about
charging iPod touch, see “Charging the Battery” on page 33.
Disconnect other USB devices from your computer and connect iPod touch to a
different USB 2.0 port on your computer (not on your keyboard).
Restart your computer and reconnect iPod touch to your computer.
For push accounts, make sure iPod touch is joined to a Wi-Fi network that is
connected to the Internet. See “Connecting to the Internet” on page 32.
Download and install (or reinstall) the latest version of iTunes from
www.apple.com/itunes.