Introduction
Related Documents/Media
Strata DK Programming 5/99
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♦ Insight DK CD-ROM which includes Insight DK software, the upgrade to Insight DK Plus,
Demo software, Insight DK documentation and training modules.
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♦ Insight DK Installation Guide explains how to set up the network, install the server software,
install clients and explains how the data files are organized.
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♦ Insight DK Supervisor Guide provides instructions for using the Strata DK Insight and
Insight DK Plus MIS for the Supervisor of a call center. Instructions for creating and using
Real Time Displays, Reports, Alarms, and Wallboards are also included.
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♦ Insight DK inView Quick Reference Guide provides instructions for viewing and
customizing the on-screen wallboard and large character views of the real time call center
data.
♦ PC Attendant Console User Guide explains the procedures necessary to operate the PC
Attendant Console.
♦ PC Attendant Console Quick Reference Guide provides a quick reference for frequently-
used PC Attendant Console features.
♦ Call Center Viewer User Guide describes how to install and operate the Call Center Viewer
application on a PC. It explains how to view and customize ACD group and agent status
information.
♦ Software MIS (SMIS) Supervisor Manual provides descriptions, examples, and instructions
on using the Software MIS application.
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK
documentation and enables you to view, print, and download current publications.
